SFA Articles

through Salesforce.com's Apex Mobile to create real-time orders from the customer site and to synchronize data. The brewery customized its Salesforce SFA and Apex Mobile applications and also used partner apps from the AppExchange directory to integrate data from Microsoft Dynamics GP with... More...

drive the project; that the tools span multiple systems; and that firms make the deployment part of an overall application roadmap, such as CRM, SFA or service implementation, considering business cost, form factor and connectivity.

This article originally appeared on SearchCRM.com.

On-demand... More...

in the near future, according to Gold. Wireless e-mail in the enterprise will decline, he said, and be replaced by more complex applications such as SFA, CRM and Dispatch, Time, and Expense Management.

"That's not to say that wireless e-mail won't still be a major enterprise requirement," he wrote. "But many... More...

are ripe for mobilization. Rather, customers want mobile access to specific subsets of CRM data and functions.

For example, sales force automation (SFA) is one area that has long been a natural focus for mobile CRM, notes Gartner vice president William Clark. Enterprise asset management and field... More...

Taylor said field service professionals will be the ones hit hardest, since they need necessary applications such as inventory, ordering, CRM, SFA and others from the road. For field service workers, Taylor said, a blackout could be catastrophic, because companies would be unable to deliver... More...